The short version. AskPronto gives you verified information about travelling in Italy. It is information, not professional advice, and not a booking service. The Trip Pass is a one-time purchase for a fixed period, sold through Apple. Be sensible with the service and we will be sensible with you.
1. Who you are dealing with
AskPronto is operated by Gianluca Rona, Via dei Boschi 1, 27020 Marcignago (PV), Italy — VAT/P.IVA IT 02441810187. By using the app or the website you accept these terms. If you do not accept them, please do not use the service.
2. What AskPronto is
AskPronto answers questions about travelling in Italy — transport, strikes, tickets, driving rules, etiquette, entry requirements — and monitors the official strike calendar published by the Italian Ministry of Transport, alerting you to strikes that fall within your travel window.
Answers are produced with the assistance of an artificial intelligence system working from reference material we maintain. We take accuracy seriously and name our sources, but we do not guarantee that every answer is complete or current at the moment you read it.
3. What AskPronto is not
- It is not legal, immigration, financial, medical or insurance advice. For decisions with legal or financial consequences, consult a qualified professional or the relevant official authority.
- It is not a booking agent. We do not sell transport tickets, museum entries or accommodation, and we take no commission on them.
- It is not an emergency service. In an emergency in Italy, call 112.
- It is not affiliated with the Italian Ministry of Transport, Trenitalia, Italo, any municipality, museum or airline. We read their public information; we do not represent them.
4. Free answers and the Trip Pass
Every device receives a number of free verified answers, currently six. After that, continued use of the AI answers requires a Trip Pass.
The Trip Pass is a one-time purchase, not a subscription. It does not renew automatically and nothing is charged to you again unless you buy another one. It grants unlimited answers and strike alerts for a fixed period from the moment of purchase, stated clearly at the point of sale.
Purchases are handled by Apple through the App Store. Prices are shown in your local currency before you confirm. The Pass is tied to the device code described in our Privacy Policy.
5. Refunds
Because the Trip Pass is sold through the App Store, refunds are handled by Apple, under Apple’s terms. Request one at reportaproblem.apple.com. If something has gone wrong on our side, write to us at hello@askprontoitaly.com and we will help you with Apple.
6. Using the service properly
You agree not to use AskPronto to break the law, to abuse or overload the service, to attempt to bypass the free-answer limit or the payment mechanism, to scrape or resell our content, or to submit content that is unlawful or abusive. We may suspend access where we reasonably believe these terms are being broken.
7. Human concierge
Where offered, our human concierge service on WhatsApp is operated by real people during Italian working hours. Response times are not guaranteed. We may relay a request to a business on your behalf, but we are not a party to any arrangement you make with that business, and we are not responsible for what they do.
8. Liability
AskPronto is provided “as is”. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, including missed transport, missed events, fines, or additional costs arising from reliance on an answer. Our total liability to you is limited to the amount you paid us in the twelve months before the claim.
Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer in the EU, your mandatory statutory rights are unaffected.
9. Our content
The AskPronto name, design, written material and software are ours. You may use the answers for your own travel. You may not republish our material commercially or present it as your own. The underlying strike data comes from the Italian Ministry of Transport’s public register; our translation, structure and presentation of it are ours.
10. Changes and ending
We may change these terms; the date at the top of this page will change with them, and material changes will be announced in the app. If you continue using AskPronto afterwards, you accept the new version. You may stop using AskPronto at any time by deleting the app. If we discontinue the service while your Trip Pass is active, we will refund the unused portion.
11. Law and jurisdiction
These terms are governed by Italian law. If you are a consumer, you may bring proceedings in the courts of your country of residence, and you retain the protection of the mandatory consumer rules of that country. Otherwise the courts of Pavia, Italy, have jurisdiction.
12. Contact
hello@askprontoitaly.com — WhatsApp +39 327 270 6664.