The short version. AskPronto has no accounts and no passwords. We never ask for your name, and we do not sell or rent anything about you to anyone. To answer your questions we send the text of those questions to an AI provider, and we ask your permission first. To count your free answers we give your device an anonymous code. That is essentially all of it — the detail is below.
Who is responsible
AskPronto is operated by Gianluca Rona, Via dei Boschi 1, 27020 Marcignago (PV), Italy — VAT/P.IVA IT 02441810187 (“we”, “us”). We are the data controller for the purposes of the EU General Data Protection Regulation (GDPR).
For any question about this policy or about your data, write to hello@askprontoitaly.com. We answer within 30 days, usually much sooner.
What we collect, and why
The questions you ask
When you ask Pronto something, the text of your message and the recent messages in that same conversation are sent to our server in order to produce an answer. We keep no permanent copy of your conversations on our servers. The conversation history you see inside the app is stored on your own device and is deleted when you clear the chat or remove the app.
Please do not include sensitive personal information in your questions — passport numbers, payment card details, health information. You do not need to, and we would rather you didn’t.
Sharing with an AI provider
To generate answers we use a third-party artificial intelligence provider: [NOME PROVIDER AI]. The text of your question and the recent conversation context are transmitted to that provider. We do not send them your name, your email, your device code or your location, because we do not attach those to the request.
The app asks for your explicit permission before any message is sent to that provider for the first time. If you decline, the AI features are unavailable, but the rest of the app — including the strike calendar — continues to work.
An anonymous device code
The first time you open the app, your device generates a random code (for example ap-4f2c8b1a). It contains nothing about you: not your name, not your phone number, not your Apple ID. It is stored securely on your device and sent with each question so our server can count how many free answers remain and, if you have purchased one, whether a Trip Pass is active.
If you use AskPronto in a web browser instead of the app, the same kind of code is stored in your browser’s local storage. Clearing your browser data removes it.
Notification token, only if you turn alerts on
If you enable strike alerts, your device provides a push notification token which we store on our server so we can send you those alerts. It is not linked to your identity and is used for nothing else. Turning notifications off in your device settings, or deleting the app, stops this.
Technical data
Like every website and server, ours records the IP address of incoming requests, the time, and basic technical information. We use it to keep the service running and to prevent abuse. Where a device code is unavailable, a one-way cryptographic hash of the IP address is used as a fallback counter — the address itself is not stored in that record.
The waitlist, if you join it
If you enter your email address on our website to join the launch list, we store that address in order to tell you when AskPronto launches. Nothing else. You can ask us to delete it at any time by writing to the address above.
What we do NOT do
- We do not sell, rent or trade your data. Not to advertisers, not to anyone.
- We do not track you across other apps or websites, and we do not use advertising identifiers.
- We do not collect your location. The app never asks for it.
- We do not access your contacts, photos, calendar, microphone or camera.
- We do not build advertising profiles, and we show no ads.
Payments
Trip Pass purchases are processed entirely by Apple through the App Store. We never see or receive your payment card details. Apple tells us only that a purchase was completed, so that we can activate the Pass for your device code. Apple’s own privacy policy governs that transaction.
How long we keep things
| Data | Kept for |
|---|---|
| Free-answer counter tied to a device code | Up to 12 months from last use |
| Trip Pass record | Duration of the Pass, plus 12 months for support and accounting |
| Push notification token | Until you disable alerts or delete the app |
| Server technical logs | Up to 90 days |
| Waitlist email address | Until you ask us to remove it |
| Your conversation history | On your device only, until you clear it |
Legal basis (GDPR)
- Performance of a contract — answering your questions, counting free answers, activating a Trip Pass.
- Consent — sending your messages to the AI provider, sending you push notifications, adding you to the waitlist. You can withdraw consent at any time.
- Legitimate interest — keeping the service secure and preventing abuse.
Your rights
Under GDPR you may ask us for access to your data, correction, deletion, restriction, portability, or object to processing. Write to hello@askprontoitaly.com — and include your device code if you know it, since without it we may have no way to find any record relating to you. You also have the right to complain to the Italian data protection authority (Garante per la protezione dei dati personali, garanteprivacy.it).
If you are a California resident, you have equivalent rights under the CCPA/CPRA, including the right to know and the right to delete. We do not sell personal information, so there is nothing to opt out of.
International transfers
Our servers are in the European Union. Our AI provider may process requests outside the EU, including in the United States, under the standard contractual clauses approved by the European Commission or an equivalent transfer mechanism.
Children
AskPronto is not directed at children under 13 and we do not knowingly collect data from them. If you believe a child has provided us with data, write to us and we will delete it.
Accuracy of answers
Pronto’s answers are generated with the help of an AI system working from verified reference material and from the official strike calendar published by the Italian Ministry of Transport. We work hard to keep those facts current, but rules and timetables change, and answers are information, not legal, financial or immigration advice. For anything with a deadline or a fine attached, confirm with the official source we name.
Changes to this policy
If we change this policy we will update the date at the top of this page, and for significant changes we will say so in the app.